返金ポリシー
Returns and Size Exchange Policy
**Timeframe for Service:**
After-sales service is available only within 72 hours of the package being marked as delivered or signed for. Kindly inspect your order upon receipt and contact us at info@climax-vision.com immediately if the item is defective, damaged, incorrect, or if you require a size exchange.
**Returns:**
- Returns are accepted only for items that are damaged, have quality issues, or if the wrong item was sent.
- The products must remain unused, in their original condition, and include all original packaging.
- The item label must remain intact. Removal of the label will void the return eligibility.
- Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), close-fitting apparel (such as underwear, swimwear, socks, and under-layer), final/flash sales goods, and gift cards. Please get in touch if you have questions or concerns about your specific item.
- If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
**Size Exchange:**
- Exchanges are permitted only for the same item in a different size and are subject to stock availability.
- Exchanges cannot be processed for different products.
- Customers are responsible for all shipping expenses related to exchanges, including:
- Return shipping of the original item.
- Delivery of the replacement item.
- Any applicable customs duties.
**Condition for Exchanges:**
- The original item must be returned in good condition with its original packaging (e.g., shoe box, plastic bag).
- The item label must remain intact. Removal of the label will disqualify the item from exchange eligibility.
Refunds Policy
- Refunds are automatically issued for items that are out of stock.
- Once the order is successfully canceled, the refund will be processed to the original payment method.
- Once we receive your returned item, it will undergo an inspection, and we will notify you upon receipt. After the inspection is complete, we will update you on the refund status. If approved, the refund will be automatically processed to your original payment method within 7-10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
-Items bought at full price within five days of a markdown can receive store credit for the price difference. No adjustments are available for sale items, promotional purchases, or exchanges.
Order Cancellation Policy
- Orders cannot be canceled after they have been shipped.
- Pre-order items can be canceled up to five days before the scheduled shipping date.