GENERAL FAQs

Yes! YOU CAN ALSO CHECK OUR SHIPPING POLICY.

- Orders over $100 USD ship free to the US & Canada.

- Orders over $150 USD ship free to other countries.

*Shipping fees for orders below this threshold will be shown at checkout.

- Economy Shipping: 10–15 business days; Expedited Shipping: 5–12 business days

- Shipping times vary by region. Please note: Customs processing, local holidays, and weather can occasionally cause delays.

- During major sale periods (e.g. Black Friday, seasonal promotions), please allow an extra 1–2 business days for order processing before your package ships.

AFTER-SALES SERVICE IS AVAILABLE ONLY WITHIN 72 HOURS OF THE PACKAGE BEING MARKED AS DELIVERED OR SIGNED FOR.

- Returns:We only accept returns if there is a quality defect or you received the wrong item.

- Exchange: EXCHANGES ARE PERMITTED ONLY FOR THE SAME ITEM IN A DIFFERENT SIZE AND ARE SUBJECT TO STOCK AVAILABILITY. Exchange items should be in their original condition with labels attached. CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING EXPENSES RELATED TO EXCHANGES.

- Refunds: If an item you ordered is out of stock, we’ll automatically issue a refund to your original payment method.It can take 7–10 business days for your bank or credit card provider to post the credit—sometimes longer depending on their processing times. If you haven’t received your refund after 10 business days, please reach out to your financial institution

- Exchanges: Once we receive and inspect your returned item, we will dispatch your new size immediately (subject to stock availability).

- SIGN UP BY CREATING AN ACCOUNT HERE! ALREADY HAVE AN ACCOUNT? SIGN IN TO CHECK YOUR VISION POINTS BALANCE.

- TO REDEEM YOUR POINTS, PLEASE LOG IN TO YOUR MEMBER ACCOUNT FIRST. YOU CAN ONLY SELECT REWARDS FOR WHICH YOU HAVE ENOUGH POINTS. FOR DETAILED INFORMATION ABOUT THE DISCOUNT BENEFITS, CLICK ON THE "REWARDS" ICON LOCATED AT THE BOTTOM RIGHT CORNER OF THE OFFICIAL WEBSITE'S FRONT PAGE.

- You can redeem your Vision Points at a rate of 50 Vision pts = $1, up to a maximum of 500 vision pts = $10 per order.
- Only the cash‑voucher option can be combined with the New Customer 10% off. All percentage‑off redemptions are exclusive.

- you must enter your birthday in the Smile UI at least 30 days before your special day. Once you’ve done that, your birthday points will be automatically credited to your account on the date you entered.